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Customer Service

Great Soles offers a 100% satisfaction guarantee on all products for up to 30 days from the date of purchase. All products must be returned in their original, resalable condition to qualify for a full refund. If your return request is due to defective or damaged item, please send a picture detailing the damage along with your request for a return or exchange. No returns or exchanges are permitted on final sale merchandise.

All return requests should be initiated by contacting us at info@great-soles.com. Please do not ship products back to Great Soles until you are instructed to do so. For return orders not related to defects or damage, Great Soles will charge a 15% restocking fee on all product returned. Once we process your return  we will advise how to ship it back.

Shipping & Returns